Shipping Policy

Shipping Policy

Effective Date: 1 January 2026

This policy explains how we pack, ship, and deliver your order. If you have any questions, contact us at info@drystyx.com.au or call 1800 979 763.

 

Dispatch & Processing Timeframes

We aim to get your order moving as quickly as possible.

• Same-Day Dispatch: Orders placed before 12:00pm AEST on business days are generally dispatched the same day, subject to stock availability and payment clearance.
• Processing Window: Orders placed after 12:00pm, or on weekends and public holidays, are processed the next business day.
• Peak Periods: During high-volume periods, dispatch may take up to 2–3 additional business days. You will receive a confirmation email with tracking details once your order is on its way.

 

Shipping Costs, Title & Risk

• Shipping Costs: Shipping is calculated at checkout based on your delivery address and order weight.
• Risk of Loss: Risk of loss or damage passes to you once your order leaves our premises.
• Insurance: Goods in transit are not insured unless you have pre-arranged insurance with our team prior to dispatch.
• Title of Goods: Ownership transfers to you only upon receipt of full payment of all items and freight charges.

 

Domestic Delivery & Tracking

• Carrier: We ship all orders via Australia Post.
• Tracking: Every order includes tracking. You will receive tracking details by email once your order is dispatched.
• Estimated Delivery Times: Metro areas typically 2–5 business days. Regional and rural areas may take longer depending on location.
• Tracking Updates: If your tracking hasn't updated after a few days, contact us and we'll look into it for you.
• Incorrect Address: If an incorrect address is provided at checkout, you are responsible for any redirection or re-shipping costs incurred.

 

Delivery Issues & Lost Parcels

If your parcel is marked as delivered but you can't locate it, please take the following steps:

• Check your letterbox and around your property.
• Ask other household members or neighbours if they accepted the delivery.
• Contact Australia Post directly for delivery confirmation.

If the parcel is still unaccounted for after these steps, please contact us as soon as possible and we will assist with a carrier investigation.

 

Damaged Orders

We take care in packaging every order, but if your order arrives damaged please contact us promptly. In accordance with your rights under the Australian Consumer Law, we will work with you to resolve the issue as quickly as possible.

To help us process your claim efficiently:

• Notify us as soon as practicable after receiving the damaged goods.
• Provide clear photos of the damaged items and packaging.
• Retain all packaging materials and damaged items until the matter is resolved.

 

Force Majeure

So Simple Solutions Pty Ltd is not liable for delivery delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, or major carrier network disruptions.