Privacy Policy

White electronic device with attachments on a marble surface
Privacy Policy
Privacy Policy
Terms & Conditions
Shipping Policy
Refund & Returns Policy
Warranty Policy

Privacy Policy

Effective Date: 1 January 2026

So Simple Solutions Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and disclose information on our Dry Styxâ„¢ website in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

 

The Information We Collect

To provide you with our products and services, we may collect the following information:

  • Identity & Contact Details: Your name, email address, and shipping/billing address.
  • Transaction Information: Details about products purchased, order numbers, and payment status.
  • Technical Data: Your IP address, browser type, and device information to help us maintain site security and performance.
  • Communication Records: Any enquiries or messages sent to our customer support team.

 

Payment Security & Third-Party Providers

We take your financial security seriously.

  • No Card Storage: We do not store full credit or debit card numbers on our servers.
  • Secure Gateways: All payments are processed through secure third-party providers including Stripe, PayPal, and Shop Pay.
  • Provider Policies: When using these services, your data is also subject to the privacy policies of the respective payment provider.

 

How We Use Your Information

We use the data we collect purely to facilitate our business operations:

  • Fulfilment: To process and deliver your orders.
  • Support: To manage warranty claims, returns, and customer service enquiries.
  • Security: To detect and prevent fraudulent transactions.
  • Direct Marketing: To send you updates or promotions, but only if you have explicitly opted in. We comply with the Spam Act 2003 (Cth) and provide an easy unsubscribe option in every marketing email.

 

Sharing Your Information

We never sell, trade, or rent your personal data to third parties. We only disclose necessary information to trusted partners who assist in our operations:

  • Payment Processors: To facilitate your transaction.
  • Shipping Carriers: To ensure your order is delivered to you.
  • Technical Services: Professional providers who help host or maintain our website infrastructure.

 

Cookies & Site Functionality

We use cookies to remember your preferences and keep our website working efficiently. You can choose to disable cookies in your browser, though this may limit your ability to use certain features of the website.

 

Data Retention & Your Rights

  • Retention: We retain personal information only for as long as necessary to fulfil orders, meet legal and tax obligations, or provide ongoing support.
  • Access & Correction: You have the right to request access to the personal data we hold about you, or to request corrections to inaccurate information.
  • Deletion: You may request the deletion of your data where we are not legally required to retain it.

 

Contact Our Privacy Compliance Officer

If you have any questions or wish to exercise your privacy rights, please contact our Privacy Compliance Officer:

  • Email: info@drystyx.com.au
  • Address:
    So Simple Solutions Pty Ltd
    [Re: Privacy Compliance Officer],
    38 Ramsay Rd,
    Five Dock NSW 2046, Australia
Drystyx product set with reusable towers and pods on a gray background

Prefer to order or ask questions over the phone?

We are proudly Australian owned and operated. Our family-run customer team has been based in the exact same commercial office for over 38 consecutive years. Skip the internet entirely and speak directly with a local team member to finalize your order.

📞 1800 979 763